Help & support

Use the sign-up page with an email and password, or click "Continue with Google." After verifying your email you'll land in onboarding to pick your capabilities — what you want to do on SkyRocket.

Capabilities tell SkyRocket which parts of the platform to enable for you — offering services, listing a venue, renting out equipment, organizing events, and more. You can change them any time from the user menu in the top-right.

No — you can hire creatives, book venues, rent gear, and buy event tickets without offering anything yourself. Earning capabilities are opt-in.

Go to Profile, set a slug + display name, and finish onboarding. Your public profile lives at skyrocketpro.com/u/<slug>.

All from Profile. Photo + tags are at the top, social links are toggleable per-row (private until you mark them public), and featured work supports YouTube, Vimeo, image, and video uploads.

Each link is private by default. Toggle "Public" on the link in your dashboard to expose it on your public profile.

Visit Payouts and complete the Stripe Connect onboarding. Once your account is verified (charges enabled), buyers can pay you directly. We use Stripe Connect Express with destination charges — funds land in your Stripe balance and pay out on Stripe's standard schedule.

Stripe controls the payout schedule based on your account region — typically 2–7 business days after the charge clears. You can view and adjust the schedule directly in your Stripe dashboard.

SkyRocket takes a small platform fee on top of Stripe's standard processing fee. The fee is calculated and shown to the buyer at checkout, and reflected in your gross/net earnings on the payouts page.

For project quotes and ticket purchases, refunds reverse the transfer to your Stripe account and refund the platform fee — so a refund returns the buyer's money in full and reduces your earnings by the same amount. Use the dispute or refund action on the project / ticket purchase to start one.

A client requests a quote on one of your services → you respond with a price and timeline → they accept and pay → you deliver files / mark complete → they close the project and optionally leave a review. Each status is tracked on the project page, with notifications fired at every transition.

Per-project files live in a private bucket — only you and the client can read them. Upload from the project detail page; we generate signed URLs on-demand for downloads.

When a project closes, the client gets a review prompt. Reviews are tied to the closed project (one review per project), and they appear on your public profile with the reviewer's display name + project title.

Create an event from Events, add a ticket type with price, then publish. Buyers purchase through Stripe at checkout — you'll see paid attendees on the event page and earnings in Payouts.

Yes — set the ticket price to $0 and the purchase flow skips Stripe entirely. The attendee just confirms and gets a ticket.

Each ticket has a unique code shown on the buyer's tickets page. Door staff can verify codes at the event.

Both are in Account. Email changes require confirmation from the new address before taking effect.

On Account, use "Sign out everywhere." This invalidates all your active sessions immediately.

On Account, scroll to "Delete account." You'll need to type your email to confirm. Deletion is irreversible — your profile, listings, and files are removed. Stripe transactions and payout records are retained as required by law.

Email ceo@skyrocketpro.com with a link and a brief description. We review every report and act within 1 business day for safety-related issues.

First, try to resolve directly through the in-app messages. If you can't, email support with the project or event ID and a summary of what's contested. We can mediate and, if needed, authorize a refund.

Privacy policy and Terms of service are both linked from the footer.